Order & Delivery 

Order & Delivery Times
We do everything we can to make sure your order is delivered on time and to your order date.  
We use Royal mail, Hermes and Other Uk Couriers for parcel delivery
We aim to supply you with your order with in 1-3 working days for UK (This does not include Saturday & Sunday) in discreet packaging. If it is not possible for us to get it to you in this time we will let you (the customer) know. 
PLEASE NOTE: We are now back selling Internationally.

Local Collection: If you live locally to us then you are welcome to collect your item but please allow at least one days notice or we will let you know when you item is ready for collection.
Balloon service: If you choose to use our balloon inflation service please note you can collect but our delivery charges are £5 outside of our radius upto to 10 miles then there will be a separate charge

N.B Our cut of time for orders is 11.30am Mon to Thurs to process any orders that may be URGENT. If you order 11.30am on a Friday the order may possibly not be delivered til after the weekend. After 11.30am your order will be processed the next day - unless it is a stock item.  You can call or email us to see if we can help your situation.

Uk Delivery Charges
Under £50 1-3 working days £3.99
Over £50.00 (not including balloon service) Free delivery UK Only
Balloon In A Box £10.99
Balloon Service Delivery £5.00 up to 10 mile radius then extra charge
Local Collection - Subject to booking FREE
International Charges
International charges

Check Out
When you check out, you will be able to choose which country you are in then the delivery charge will automatically be set.
In the Uk depending on what you are buying, there will not be a choice of delivery option. 

Our aim is to dispatch all orders within 24-48 hours of receipt and Bacs Transfer if in UK, paypal authorisation, or credit cards through word pay can take upto 3 working days to clear however during busy periods such as sale, seasonal times or other promotions this may take longer. If there is any issue regarding your order we will endeavour to contact you within 24 - 48 hours. All time scales exclude weekends where orders are normally dispatched on the following Monday.

Discreet Packaging

All our parcels are sent in plain packaging. Your privacy is of the utmost importance to us - shop in confidence! 
There's absolutely no way of telling what's inside the parcel or who the sender is. Your purchase is kept 100% secret from nosey neighbours and prying postmen.
Royal Mail requires us to have a return address on your parcel. This is shown as Occasionshub where necessary

What if you're out when your order arrives?

What if your order doesn't arrive when you expect?

If your UK delivery is more than 4 working days overdue, unless it is an International parcel allow 7 working days please contact us 

• N.B If your order NEVER arrived and you needed it for a certain date but it was NOT Occasionshub fault (eg post strike - delayed at customs - or lost - or other) and it didn't get there on time, we can only refund your ordered items we are not obliged to refund the postage you (the customer) paid on the original order. However if it is of extreme consequences this may be reviewed per customer.

We don't like it, but here's the small print

The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.
All refunds will be processed within 30 days after receipt of the returned item. Items must be unworn or unused, we will not accept clothing that has been soiled or laundered.
Videos and DVDs cannot be returned, so please be sure of your selection before ordering

N.B Hosiery, Lingerie, Make-up or wigs cannot be returned due to hygiene reasons unless broken & damaged on opening.

This returns policy does not affect your statutory rights.

See Terms & Conditions for any other queries.